General Privacy

This statement is to notify you of the practices that will govern the processing of personal information you provide in TransCanada’s electronic and manual business systems and applications (the “Systems”) and to obtain your consent for the use of this personal information consistent with this notice.

Privacy Statement

TransCanada is committed to protecting the confidential personal information of all individuals’ whose personal information TransCanada, its affiliates and service providers collect, use and/or disclose for a commercial purpose, a commitment that is reinforced by our Protection of Personal Information Policy. We endeavor to ensure the data you submit remains confidential and is used only for the purposes outlined in the privacy statement. Prior to submitting any personal information you will need to confirm acceptance of our privacy statement. 

This privacy statement sets out the information gathering and dissemination practices for TransCanada’s Systems. The Systems support TransCanada’s various business functions.

Collecting, Using and Disclosing Information

This privacy statement describes our practices regarding the collection, use and disclosure of the information that we collect about you in the Systems.  This information includes but is not limited to your name, address, phone number, e-mail address, relationship to TransCanada, banking information, language, communication preferences etc. We will limit the information we collect to what we need for the purposes for which it was collected. If we wish to use your information for any other purpose, we will obtain your consent before using the information.

Notwithstanding the above, TransCanada may disclose the personal information we collect from you without your consent under the following circumstances:

(i) when required or permitted by  government agencies for statistical reporting or when otherwise required or permitted by law,
(ii) when required by law in response to subpoenas or the issuance of a warrant or court order,
(iii) for research and reference purposes,
(iv) for purposes relevant to TransCanada’s corporate policies,
(v) in cases of emergency, and
(vi) to the Human Rights Commission. For further certainty, your personal information is safeguarded by the applicable federal and provincial privacy legislation.

Storing of Information and Restricting Access

We may store your information in electronic databases or email boxes hosted by us or our service providers, for periods of time and with safeguards that we believe are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted to a select group of individuals, in accordance with our security protocols, and storage of the information is governed by our agreements with the service providers. PLEASE NOTE TRANSCANADA UTILIZES MANY CLOUD BASED SYSTEMS AND THE DATA COLLECTED THEREIN MAY RESIDE ON A DATA CENTRE OUTSIDE OF CANADA. Should you have any questions or concerns please contact privacy_officer@transcanada.com.

Automatic Collection of Information

In some cases, we may collect information about you that is not personally-identifiable. Examples of this type of information include your Internet protocol (IP) address.

Cookies

Some Systems uses a technology called "cookies". Cookies are capable of storing many types of data to help provide additional functionality. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Releasing Information

From time to time TransCanada may use Third-Party Suppliers to process personal information on its behalf, including for information storage, payment processing, human resource administration and similar purposes. In those cases, your data may be made available to these third parties solely for the purpose of assisting TransCanada in the development or maintenance of its relationship with you. In all cases where third parties may be able to access your information we will continue to protect it through confidentiality arrangements and not allow your data to be removed from TransCanada’s control.

We do not sell or trade this information to other organizations or companies.

Respecting and Responding to Your Privacy Concerns

You have the right to review your personal information and if it is incorrect, have it corrected. If you have any questions or inquiries with respect to our privacy policies or procedures, please send a written request to: Privacy Officer, TransCanada, 450 1st Street S.W., Calgary, Alberta, Canada T2P 5H1; or via email to privacy_officer@transcanada.com. We will investigate and respond to your concerns about any aspect of our handling your information.

ARCO RIGHTS (for Mexico only)

In addition, the processing of personal data is the result necessary, adequate and relevant in relation to the purposes provided for this privacy notice, as well as the different purposes that are compatible or similar, all of which is prescribed by the Federal Law of Protection of Personal Data in The Possession of Individuals.

You also may at any time exercise the rights of access, rectification, cancellation and/or opposition (ARCO rights) to:

(i) Choose to limit the use or disclosure of your personal data; or
(ii) Revoke your consent to handle your personal information, on the understanding that any processing of personal data shall be subject to the consent of its owner, subject to the exceptions provided for by the Federal law of protection of personal data in the possession of private individuals.

By using the Systems, you are consenting to this privacy statement and the collection, use and disclosure of your personal information by TransCanada as outlined herein. If this privacy statement is not acceptable to you, please do not submit any of your personal information. We may update this privacy statement from time to time. Your continued use of the site or submission of information thereafter will be deemed your conclusive acceptance of the updated privacy statement.

BY USING THE SYSTEMS, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY STATEMENT, UNDERSTAND IT AND AGREE TO ALL OF THE TERMS AND CONDITIONS IN THIS PRIVACY STATEMENT.